Navigating the world of Chinese shopping agents can be daunting for newcomers. MuleBuy simplifies the process of buying products from Chinese e-commerce platforms and having them shipped worldwide. This step-by-step tutorial is designed for beginners, guiding you through your entire first purchase on MuleBuy, from registration to shipment.

Step 1: Account Registration

Your journey begins on the MuleBuy homepage. Click on the "Sign Up" or "Register" button typically located in the top-right corner of the site.

Fill in the required information, which usually includes your email address, a password, and sometimes a mobile number for verification. Agree to the terms of service and complete any CAPTCHA challenges. Once submitted, you will likely receive a verification email. Click the link in that email to activate your MuleBuy account.

Step 2: Adding Your Product Link

After logging in, you will be taken to your personal dashboard. The central feature is a large search bar or an "Add Item" button. This is where your shopping starts.

Find the product you want to buy on a Chinese website like Taobao, Tmall, 1688, or Weidian. Copy the URL from your browser's address bar. Return to your MuleBuy dashboard and paste the complete product link into the search bar. Click "Search" or "Paste Link."

Step 3: Selecting Specifications (Color, Size, etc.)

MuleBuy will fetch the product information and display it on a new page. Here, you must carefully specify the details of the item you wish to purchase.

• Choose Variation:
• Quantity:
• Note to Seller:

Once all options are selected, click the "Add to Cart" or "Buy Now" button.

Step 4: Contacting Customer Service

If you have any questions or concerns before or after ordering, MuleBuy's customer service team is available to help. Look for a "Help" or "Support" section, often found in the site's footer or main menu.

The most common ways to contact support are:

• Live Chat:
• Ticket System:
• Email:

Step 5: Confirming Your Order and Topping Up Your Balance

Proceed to your cart and review your items. Click "Checkout" or "Proceed to Payment." You will be redirected to a page to confirm your shipping address and order details.

MuleBuy typically operates on a balance system. You will need to top up your account wallet before payment.

1. On the payment page, see the total amount due.
2. Navigate to "My Balance" or "Top Up."
3. Select a top-up amount (you can top up the exact order total or more for future purchases).
4. Choose a payment method (common options include PayPal, credit/debit cards, and bank transfer).
5. Complete the payment process. The funds will be added to your MuleBuy wallet instantly.

Return to your cart and complete the order. The total amount will be deducted from your newly topped-up balance.

Step 6: Choosing a Shipping Method

After your order is placed and paid for, MuleBuy will purchase the item and have it delivered to their warehouse. Once it arrives, they will take photos of it for your quality check (QC photos).

You will receive a notification to "Submit Shipping" for your stored item. You will need to:

1. Go to "My Warehouse."
2. Select the items you want to ship together in one parcel.
3. Click "Submit Parcel."
4. Choose a Shipping Method
5. Confirm your final overseas shipping address.
6. Pay for the international shipping fee using your account balance.

Step 7: awaits and Delivery

After submitting your parcel and paying the shipping fee, MuleBuy will pack your items, create the international waybill, and hand the package over to the chosen carrier.

You can track your parcel's journey using the tracking number provided in your "My Parcels" section. Be patient, as international shipping can take from a few days to several weeks depending on the method chosen and your location.

Conclusion: You've Completed Your First Order!

Congratulations! You have successfully navigated the MuleBuy platform from start to finish. The process involves registering, adding items, specifying details, topping up your balance, paying for items, and finally choosing international shipping. With this guide, you are well-equipped to confidently use MuleBuy for all your Chinese online shopping needs.